Special Event - High demand tickets are on a first come first serve basis.

IMPORTANT

Once booked, our reservations team will contact you with any further details needed for your Experience Package, including the details of your allocated 4-star hotel for 1 night stay on the night of the event (based on two guests sharing one room).

Cancellation Policy: Non-refundable

Seating will be confirmed upon confirmation of your experience package.

When will I get my tickets

These are mobile tickets that will be transferred to you electronically via the attendee email address provided at checkout 24 hours before the event.

Event Listing Information

Site Owner does not guarantee the accuracy of event-related information on the Site, including, without limitation, information with respect to event name, event location or venue, event start time, or event date. Event start times are subject to change without notice.

Changes relating to an event (including, without limitation, location or venue, start time, date, performer list, performance type, length of event, and amenities included in a ticket package) may be made at the discretion of the parties responsible for the event. Buyer understands that all such parties are unaffiliated with Site Owner; and Site Owner has no control over, and shall have no liability for, any such event-related changes. For clarity, Buyer shall not be entitled to any refunds, exchanges, credits, cancellations or returns in connection with any such event-related changes.

Compliance with Venue Rules and Policies

Buyer agrees to abide by all rules and policies of the venue where the event is located relating to conduct and behavior. If Buyer or its invitees are ejected from the event or denied entry for failure to abide by the venue's rules and policies, Buyer shall be subject to all applicable fines and legal or other expenses associated with the ejection. In addition, Buyer shall not be entitled to any refunds, exchanges, credits, cancellations or returns in such circumstance. Further, Buyer will indemnify and hold harmless Site Owner and the Seller for any and all losses, costs, liabilities, expenses and damages (including reasonable attorneys’ fees and disbursements) arising out of such ejection, denial of entry, and/or failure to follow venue rules.

Delivery of Tickets

Ticket Format. Tickets will be delivered to the Buyer in the format designated by the Seller (e.g., digital formats [such as static barcode, rotating barcode, QR code or PDF], physical/hard stock, etc.).

Delivery of Digital Tickets

For Tickets in a digital format (such as static barcode, rotating barcode, QR code or PDF), Tickets will be delivered to Buyer in the customary digital delivery method used for that digital format (e.g., email, etc). Buyer understands and acknowledges that certain Tickets may require Buyer to download and install a third party mobile app in order to receive and access those Tickets.

Delivery of Physical (Hard Stock) Tickets

For Tickets in physical (hard stock) format, Tickets will be delivered to Buyer via the delivery method selected by Buyer for the applicable order. However, some Tickets may only be available for local pickup or will call. Tickets are generally shipped promptly following the date of purchase; however, the shipment date for some Tickets may occur later (e.g., when Tickets have not yet been made available to the Seller). In most cases, the checkout page on the Site will indicate the estimated ship date for Tickets.

Denied Entry to an Event

If Buyer is denied entry to the venue, and provides written proof from Buyer of such fact (as confirmed in writing by the venue, including Buyer's description of the circumstances of the denied entry) within ten (10) days of the event, then Site Owner will investigate Buyer's claim. If Site Owner, in its reasonable discretion, determines that Buyer was denied entry, then Buyer will receive a refund, as Buyer’s sole remedy, in an amount equal to the total amount paid by Buyer for the Tickets (including the ticket price and any associated fees and shipping charges).

Modification of these Terms

We reserve the right to update or modify the Terms at any time without prior notice, and such changes will be effective immediately upon being posted through the Site, except as set forth below. Your use of the Site and/or the Services following any such change constitutes your agreement to be bound by the modified Terms.

Disputes arising under these Terms will be resolved in accordance with the version of the Terms in place at the time the dispute arose.